Value stream refers to the business activities involved in creating a product or performing a service. In an Insurance life cycle, claims handling is the process during which a customer understand the benefit of Insurance and a favourable claims experience drives customer NPS and directly influences the top line as well as the bottom line of an Insurance business. Primary activities in a Claims value stream consists of FNOL & Claim Registration, Surveyor Appointment, Inspection & Report submission and, finally Process & Settlement. Cycle time is the most important measure that drives claims experience. So in this report we will analyse claims cycle time along with all the activities that constitute claims cycle time.

Accordion Content

Accordion Content