A value stream is the sequence of business activities that create a product or service. In insurance, this includes everything from
generating leads to renewing policies. Each organization aims to build strong customer loyalty. By examining the policy lifecycle, we can
gain valuable insights. Comparing performance data across the industry can help insurers benchmark their performance. We surveyed a
sample representing one-third of India’sProperty and Casualty (P&C) insurers to understand this better.