Avalue stream is the sequence of business activities that createa product or service. In insurance, this includes everything from
generatingleads to renewing policies. Each organizationaimsto build strongcustomer loyalty. By examiningthe policy lifecycle, we can
gainvaluable insights.Comparing performancedataacross the industry can help insurers benchmark their performance.Wesurveyed a
samplerepresenting one-third of India’sProperty andCasualty (P&C)insurers to understandthis better.